we offer all valued customers 30 days moneyback guarantee.
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 1 working days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full.
Our maximum liability for our failure to fulfill an order that we are legally bound to fulfill will be limited to the price paid by you for that order.
These terms are in addition to our standard Terms & Conditions of sale.
All orders will be shipped through FedEx Overnight by USPS ups DHL we do Shipment after 2 hours after being verified and approved by our sales executive over the phone. WE email FIST YOU GET ORDER NUMBER AFTER YOU GET BY EMAIL YOUR TRACKING NUMBER.
Following are the cases where a customer can apply for a refund:
- Cancellation:If a customer cancels the order within 2 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
- Non-Reception:If an order has not been received by the customer within 30 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be refunded:
- Customer changed his/her address.
- Customer provided a wrong address.
- The order arrived at the right address, but there was no one to claim it.
- The order arrived at the right address, but someone else claimed it.
- Ineffective products:We try our best to source top-notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
- A clear picture of the lab tests report.
- A clear picture of the products.
- A clear picture of the package (Envelop, box etc.).
- Order number.
- Proof of Payment (Electronic or physical receipt)
Note: A refund may take up to 45 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses.
You can send us your request mentioning “Moneyback Claim” in the subject field. As soon as we received goods from your side and our verification department approves, one of our customer service agents will entertain your request with a facility of exchange, credits or a prompt refund.